Refund policy

Return & Exchange Policy

At Kaydeemart, we strive to ensure you receive exactly what you ordered. Please read our policy carefully before requesting a return, exchange, or refund.

Return & Exchange Window

• You have 5 days from the date of delivery to apply for an exchange or a refund (where applicable). Requests made after 5 days will unfortunately not be accepted.

Mandatory Unboxing Video

• An unboxing video is strictly compulsory.

• To be eligible for any resolution, you must record a continuous, unedited video starting from opening the outer courier packaging down to revealing the product and any defects.

• Without a clear unboxing video, we cannot process your request.

Exchange Policy (Wrong or Incorrect Items)

• We do not offer direct returns or refunds for change of mind or general dissatisfaction.

• If there is an error from our end—such as receiving a different product or a different size than what you ordered—we will gladly provide a free exchange for the correct item.

Refund & Exchange Policy (Damaged Items)

• If your product arrives damaged, we will offer you a choice between a full refund or a replacement/exchange.

• Please email your unboxing video and order details to sundayjoesph42@gmail.com within the 5-day window to initiate this process